Privacy policy

On this page, we describe privacy policy that we follow for collecting and protecting your personal information. These are the rules that we are bound to follow as service providers. At Click4Cleaners, we are committed to protecting the information that you provide on our website, in our corporate office or to the third-party services that are working with us as service providers.

By using our services, you agree to all the clauses of this privacy policy, and under any circumstances, we will not be held responsible for any ignored/misread point. If you have any queries regarding any point of this policy, you can call us on our phone number, or contact us via our email and we would be helpful.

If you do not agree to our privacy policy, we recommend that you do not use our services.

Personal information

Your personal information is required for us to provide you with our services. Due to the nature of our services, you will have to give some of your personal information to us. The information that we collect includes:

  1. Your contact information, which includes your name, gender, city, purchase history, cleaning preferences, place address, your phone number, and your email address.
  2. Details of your premises which include the number of bedrooms, zip code, appliances in your place and the kind of services that you need.
  3. Your billing information which includes your credit/debit card number, expiration date, and security code. If you are using other modes for payments such as MasterCard, Visa, PayPal, Interac e-transfer, and Cash or cheque on-site, the required information for these methods will also be collected.

How do we use your personal information?

Your personal information is used to provide you with the best of our services. It is also used to maintain communication with our clients, to send them updates about our new offers, for bill payments, to better understand the preferences of our clients and to improve our services through customer feedback.

How do we maintain your personal information?

All the information that we collect is secured in our databases. This information remains safe with us. It also helps us to keep a record of our clients, and whenever a client needs to reuse our services, their information is retrieved from the database, which makes the process easier and faster.

Who do we share your personal information with?

We hold the right to share your personal information with some third-party services, but this right is also governed by federal and provincial laws of BC. Your personal information is shared with the third-party services that are providing us the banks and payments facilities. These third-party services help us verify your identity and credit card information. However, these third-party services are also bound to follow our privacy policy and not use your personal information for any other purposes.

If in case Click4Cleaners is transferred/sold to another party, your information will also be a part of the deal.

Click4Cleaners also holds the right to share your personal information with our subsidiaries, or partners, however, this sharing of personal information will lasso be governed by this privacy policy and the subsidiaries will also comply with it.

Click4Cleaners will not be held responsible for the information that our subsidiaries collect from you independently. However, these subsidiaries and franchises are also bound by the legal privacy policy governed federal and provincial privacy laws.

Is everything done with your consent?

Yes, all the information that you give to us is with your own consent. Since we collect limited information for the provision of services, when you provide all the information, it is assumed that to agree to provide us with the information.

You can always choose, not to provide us with some information but that may affect the quality of services that we provide to you. Some information is necessary to be given for service provision while some you can opt-out of. For example, marketing emails, you can choose not to receive such email updates about our company, but that may affect the services that you get.

How do we keep your information secure?

At Click4Cleaners, we use secure servers to keep your information secure from any cyber-attacks. We take effective measures to prevent the misuse, loss, or alterations of information. The electronic information is kept encrypted together with firewall protection which increases the level of security for the data in the servers.

Do we use cookies?

Yes, our website uses cookies to track some of the data. Cookies are the small files that are installed in your computer, with your agreement, to track your usage of our website and other online activities. These help us provide with you better services and to improve our marketing strategy.

Cookies will also keep your password saved in the browser so that you do not have to re-enter it every time. Cookies help us track your preferences so that we can present you with the offers and updates that we feel you would be interested in.

If you wish to disable cookies, you can do that through the settings of your browser. However, disabling cookies might make certain areas of our websites unavailable to you.

No selling, renting or sharing of information

None of your information is sold, rented or shared to any of the third-party services for marketing purposes, unless or until your consent is taken. Only the third-parties who will provide you with services will have access to only the required information.

These third parties are also bound to not use your personal information for any other purposes.

Access to your personal information

You can request access to your personal information. However, we hold the right to accept or decline your request without providing a reason. To get access, you will have to prove your identity very thoroughly to maintain the security of our data.

If your request is accepted, we will provide you with your personal information together with the information about the parties to whom your information has been disclosed. Request for providing information about a deceased person will not be entertained unless or until it is for some legal investigation. For that, proper and complete legal documentation will be required. We will not respond to repeated requests that have been declined in the first attempt.

Changes in the policy

We hold the right to update any clause of our privacy policy, at any given time without any notice. The policy will be effective from the date it is published on our website. It is the responsibility of the users to read the privacy policy thoroughly before they agree to use our services.

Under no circumstances, we would be held responsible for any clause that has not been read by the customer.

If you do not agree with our policy, we recommend that you do not use our services. If you have any queries about any clause of the policy, you can contact us anytime. We are happy to entertain any query regarding our services.